π Refund & Return Policy β Zain Kitchen
At Zain Kitchen, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, weβre here to help.
π¦ Return Eligibility
You may request a return or exchange if:
- The product is damaged, defective, or incorrect
- The item is unused, in original packaging, and in resalable condition
- The return request is made within 7 days of receiving the order
β Non-Returnable Items
We do not accept returns in the following cases:
- Used or damaged products (caused by the customer)
- Missing original packaging or accessories
- Return request made after 7 days
πΈ Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval status
- If approved, your refund will be processed within 5β7 working days
π³ Refund Method
- Cash on Delivery Orders: Refund via bank transfer or mobile wallet (EasyPaisa/JazzCash)
- Prepaid Orders: Refund will be issued to the original payment method
π Exchange Policy
- We offer free exchange for damaged, defective, or wrong items
- Exchange requests must be made within 7 days of delivery
π Return Shipping
- If the return is due to our mistake (wrong or defective item), we will cover the return shipping cost
- For other reasons, the customer may be responsible for shipping charges